Our Services
Everything Akshamrit AI does — so your team can focus on growing the business, not managing chat threads.
Automated Customer Conversations
Instant, accurate replies to common customer questions — any time, day or night — delivered on WhatsApp and through the live chat widget on your website.
Most SMBs lose hours every day answering the same questions over and over: "What are your timings?", "Is this item available?", "How do I get started?". Akshamrit AI handles all of these automatically, so your team never has to type that reply again.
The AI is trained on your business information — your products, services, prices, policies, and FAQs — so every answer is accurate and on-brand. When a question falls outside what the AI knows, it routes the conversation to the right person on your team, with full context intact.
What You Get
24 / 7 Availability
Customers get instant responses outside business hours, on weekends, and during peak periods — without you lifting a finger.
WhatsApp & Web Chat
Works on WhatsApp where your customers already message you, and on your website via a live chat widget — both channels, one AI.
Smart Handoff
When the AI reaches its limits, it escalates to a human agent with the full conversation history intact — no customer has to repeat themselves.
Custom Knowledge Base
We configure the AI with your exact product catalogue, pricing, and policies. Update your info and the AI reflects it instantly.
How It Works
Onboarding & Setup
We connect to your WhatsApp Business account and feed the AI your business information, FAQs, and product details.
Go Live
The AI starts handling incoming messages. You choose which query types it handles and which go straight to your team.
Continuous Improvement
We review unanswered questions regularly and keep improving the AI's responses based on real conversations.
Demo Booking & Service Requests
Customers book a demo or raise a service request through chat — no forms, no redirects. Confirmations go to them by email; alerts go straight to you.
When a visitor is ready to take the next step, the AI collects the details it needs — name, preferred time, requirement — and creates a booking or request on the spot. The customer gets a reference number and a confirmation email. You and your team get notified immediately, so no lead slips through.
Everything works across both WhatsApp and web chat. A visitor on your website can book a demo just as easily as someone messaging you on WhatsApp.
What You Get
In-Chat Booking
Customers complete the entire booking or request through the conversation — no external forms, no page redirects, no friction.
Customer Confirmation Emails
As soon as a booking or request is created, the customer automatically receives a confirmation email with their reference number and details.
Instant Owner Alerts
You receive a notification the moment a booking or request is created — via WhatsApp and email simultaneously, so you never miss one.
Staff Routing
Queries that need human follow-up are routed to the right staff member by category — sales, support, technical — via WhatsApp or email.
How It Works
Customer Expresses Interest
A visitor on your website or WhatsApp asks about a demo or raises an issue through the chat.
AI Collects Details & Creates the Record
The AI gathers the required details conversationally and creates a booking or service request with a unique reference number.
Everyone Is Notified
The customer gets a confirmation email. You and your team receive instant alerts. Your team follows up at the right time.
Lead Capture & Contact History
Every visitor's email, phone, and conversation history saved automatically — so you always know who you're talking to, even across multiple sessions.
As the AI converses with a visitor, it naturally collects their contact details — email address first, then phone number — and saves them silently in the background. No forms, no interruptions. On web chat, email is prioritised. On WhatsApp, the phone is already known. Either way, a contact record is created and enriched as the conversation grows.
When a visitor who came via your website later messages you on WhatsApp, their records can be merged into a single profile. Every booking, request, and conversation is tied to the right person — so your team always has the full picture before they pick up the phone.
What You Get
Automatic Email & Phone Capture
The AI collects email and phone details naturally during the conversation — email is captured first as the primary identifier.
Cross-Channel Contact Merge
If the same person contacts you via web chat and WhatsApp, their records are automatically merged into one unified profile.
Full Conversation & Request History
Every demo booking, service request, and past interaction is stored against the contact — giving your team context before every follow-up call.
No Forms Required
Contact details are captured through natural conversation — customers don't fill in any forms and never feel like they're being harvested.
How It Works
Visitor Starts a Conversation
A visitor chats via your website or WhatsApp. The AI handles their query and naturally asks for their email or phone when appropriate.
Contact Record Created & Enriched
Details are saved silently to a contact profile — name, email, phone, location — and updated as more information comes in over time.
History Follows the Contact
Every booking and request is linked to the contact. Your team always knows who they're talking to and what was discussed before.