Our Services
Everything Akshamrit AI does — so your team can focus on growing the business, not managing chat threads.
Automated Customer Conversations
Instant, accurate replies to common customer questions — any time, day or night — delivered right inside WhatsApp where your customers already are.
Most SMBs lose hours every day answering the same questions over and over: "What are your timings?", "Is this item available?", "When will my order arrive?". Akshamrit AI handles all of these automatically, so your team never has to type that reply again.
Our AI is trained on your business information — your products, services, prices, policies, and FAQs — so every answer is accurate and on-brand. When a question falls outside what the AI knows, it hands the conversation off to a human agent smoothly, with full context.
What You Get
24 / 7 Availability
Customers get instant responses outside business hours, on weekends, and during peak periods — without you lifting a finger.
WhatsApp-Native
No app downloads, no new platforms. Conversations happen exactly where your customers already message you.
Smart Handoff
When the AI reaches its limits, it escalates to a human agent with the full conversation history intact — no customer has to repeat themselves.
Custom Knowledge Base
We configure the AI with your exact product catalogue, pricing, and policies. Update your info and the AI reflects it instantly.
How It Works
Onboarding & Setup
We connect to your WhatsApp Business account and feed the AI your business information, FAQs, and product details.
Go Live
The AI starts handling incoming messages. You choose which query types it handles and which go straight to your team.
Continuous Improvement
We review unanswered questions regularly and keep improving the AI's responses based on real conversations.
Order Consolidation
Every order collected, structured, and organized in one place — instead of scattered across dozens of chat threads you have to scroll back through.
Taking orders over WhatsApp is convenient for customers but a nightmare for businesses. Details get buried in chat, orders come in at all hours, and it's easy to miss or confuse items. Akshamrit AI intercepts every order message, extracts the key details, and logs them into a clean, structured list your team can act on.
No more manually reading through chats to compile the day's orders. No more missed items because a message arrived while you were busy. The AI does the collection; your team does the fulfilment.
What You Get
Structured Order Log
Every order is automatically parsed — item, quantity, customer name, delivery details — and added to a single running list.
Order Confirmations
Customers automatically receive a confirmation message summarizing their order, building trust without any manual effort.
Status Updates
Send order status updates — confirmed, preparing, dispatched, delivered — directly to the customer's WhatsApp with a single action.
Exception Alerts
If an order comes in with unclear details or an item that's out of stock, the AI flags it so a human can follow up immediately.
How It Works
Customer Places Order
A customer messages your WhatsApp with their order — in plain language, the way people naturally chat.
AI Parses & Logs
Akshamrit AI reads the message, extracts order details, and adds a structured entry to your order dashboard.
Confirmation Sent
The customer receives an automatic confirmation on WhatsApp. Your team sees the order and can proceed with fulfilment.
Customer Intelligence
Gain valuable insights into your customers' behaviour and preferences — derived directly from your WhatsApp conversations — so you can make smarter business decisions.
Every conversation your business has is a data point. Which products are people asking about most? What questions keep coming up? When do orders spike? Are there recurring complaints? Akshamrit AI surfaces these patterns automatically, turning your chat history into actionable business intelligence.
You don't need a data analyst or a complex dashboard. We present the insights that matter to an SMB owner clearly and regularly — so you always know what's happening with your customers and can act on it.
What You Get
Conversation Analytics
See volume trends, peak hours, most-asked questions, and response times — all derived from your real WhatsApp traffic.
Popular Products & Services
Identify which products are driving the most enquiries and orders so you can stock smarter and promote more effectively.
Sentiment Tracking
Understand whether customers are satisfied, frustrated, or neutral — and spot recurring issues before they affect your reputation.
Weekly Summary Reports
A concise weekly digest delivered to you — highlights, order volumes, common questions, and suggested improvements.
How It Works
Data Collection
Akshamrit AI continuously processes every conversation handled by the platform, tagging intent, sentiment, and topics.
Pattern Detection
Patterns are identified across conversations — trending questions, frequent issues, demand spikes — and surfaced as insights.
Insights Delivered
You receive a regular report with clear, actionable findings tailored to your business — no jargon, no unnecessary complexity.